Microsoft has added several new features in Dynamics CRM 2011, this post will present two of those features:

• Dialog Management
• Goal Management

Those features might be very useful in your projects and implementations, therefore it's important that you'll learn and understand their capabilities.

The following videos will present those capabilities:

• Video: Use Goal Management (CRM users)
• Video: Use Goal Management (CRM Online users)
• Video: Create a dialog (CRM Online users )
• Video: Create a dialog (CRM On-premises users)