Welcome to Microsoft Dynamics CRM. Microsoft Dynamics CRM is a customer relationship management application that is designed to help your organization acquire and retain customers and reduce the time that must be spent on administrative tasks.
The articles and videos listed within the following links will help you get started with Microsoft Dynamics CRM. The first set of articles will help you work with the data that you already have. The second set will give you a quick set of steps to learn more about the different areas of the product. The final set has videos that will show how to set up and configure the settings in your system.
In case you have Micorosft Dynamics CRM Online access the following link:
http://rc.crm.dynamics.com/rc/2011/en-us/online/5.0/gettingstarted_resources.aspx
Otherwise access this link:
http://rc.crm.dynamics.com/rc/2011/en-us/on-prem/5.0/gettingstarted_resources.aspx
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